Privacy Policy

1. Commitment to Privacy Protection

Tremblant Black Cars (“we”, “us”, or “our”) provides executive private chauffeur and livery transportation between Mont-Tremblant, Montréal–Trudeau International Airport (YUL), and downtown Montréal. Protecting your personal information is a core pillar of our luxury service standard.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information collected through our website (tremblantblackcars.com), reservation widgets, and direct communications, in strict compliance with Quebec’s Act respecting the protection of personal information in the private sector (modernized by Law 25) and the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Personal Information We Collect

We collect only the personal information strictly necessary to provide quotation, dispatch, transport, and billing services:

• Contact Details: Full name, telephone number, and email address.
• Itinerary Information: Pickup address, drop-off destination (e.g. chalet, resort hotel, residence), date, time, passenger count, and luggage specifications (including ski equipment).
• Flight Data: Airline, flight number, and arrival terminal (for real-time flight tracking and chauffeur coordination).
• Billing Information: Payment card details processed securely via PCI-DSS compliant third-party payment gateways. We never store raw credit card numbers or CVV codes on our servers.
• Technical Data: Anonymized IP addresses, browser types, and usage data collected via essential cookies and Google Analytics 4.

3. Lawful Purposes for Processing

Your information is processed exclusively for legitimate commercial purposes:

• Fulfilling chauffeur reservations, dispatching vehicles, and real-time trip coordination.
• Communicating booking confirmations, chauffeur status, and flight tracking updates.
• Processing payments, invoicing, and maintaining statutory accounting records under Quebec tax legislation.
• Complying with regulatory obligations established by the Commission des transports du Québec (CTQ) and the Société de l’assurance automobile du Québec (SAAQ).

4. Disclosure to Third-Party Service Providers

We do not sell, rent, or trade your personal information. To fulfill your transportation service, we share necessary data with trusted service providers bound by strict confidentiality and data protection agreements:

• Dispatch Platform: Limo Anywhere (secure reservation and fleet management system).
• Assigned Chauffeurs: Only passenger name, pickup/drop-off locations, and contact phone are transmitted for ride execution.
• Payment Processors: PCI-DSS certified payment processors (e.g. Stripe) for secure transactions.
• Hosting & Analytics: Secure hosting servers and Google Analytics 4 (with IP anonymization enabled).

5. Data Retention & Security Measures

We apply rigorous administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or disclosure. SSL/TLS 256-bit encryption is enforced across all web transmissions.

Data is retained only as long as necessary to fulfill the intended purposes or comply with statutory record-keeping requirements (typically 6 years for financial transaction records under Canadian fiscal laws). Once no longer required, data is irreversibly destroyed or anonymized.

6. Your Rights Under Quebec Law 25

As an individual residing in Quebec or interacting with our Quebec-based service, you hold the following statutory rights:

• Right of Access: You may request access to personal information we hold about you.
• Right of Rectification: You may request corrections to inaccurate or incomplete information.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, subject to legal or contractual requirements.
• Right to Data Portability: You may request a computerized copy of personal data provided to us in a structured, commonly used format.

7. Designated Privacy Officer

In accordance with Quebec Law 25, Tremblant Black Cars has designated a Privacy Officer responsible for overseeing compliance with privacy legislation and handling all privacy inquiries or rights requests:

If you believe your privacy rights have not been respected, you also hold the right to file a complaint with the Commission d’accès à l’information du Québec (CAI).