Hotel Concierge & Chalet Partner Dispatch
Guaranteed alpine fleet availability, flat rates, and dedicated dispatch coordination for front desk teams at Fairmont Tremblant, Hotel Quintessence, Le Westin, and private chalet rental managers.
Vehicle Selection Cheat Sheet
Key parameters for assigning the appropriate vehicle category based on guest luggage and ski equipment.
Essential Dispatch & Arrival Rules
Airport Grace Periods
60 minutes complimentary wait time for domestic arrivals at YUL; 90 minutes for international customs. Satellite flight radar tracking automatically adjusts driver arrival to flight delays.
Hotel & Chalet Grace Periods
15 minutes complimentary grace period for departures from hotel porte-cochères and private chalets. Chauffeur sends direct SMS upon arrival at staging location.
En-Route Stopovers
Planned grocery stops (IGA Extra/Metro), SAQ, or ski equipment rentals in Saint-Jovite must be requested in advance and are billed at our standard hourly stopover rate (never complimentary).
Child Safety Seats
Certified rear-facing infant seats, toddler seats, and boosters are available upon advance reservation. Please specify children's ages/weights so our driver pre-installs the hardware before staging.
Submit Guest Transfer Manifest
Submit your guest's itinerary details directly to our 24/7 dispatch desk for priority confirmation.